CoverPlus Extra (CPX) Invoices are currently being sent out

What you need to know

• Invoicing started April 1st and will continue right through to until April 30th. If you haven’t received a customer’s expected invoice by May 1st, please let us know.
• As this product has a strict cancellation policy we will be sending text and email prompts to customers who haven’t paid or set up a payment plan just before their due date. Please update your clients’ information to include an email address and mobile phone number otherwise they may not receive a reminder. Reminders will not be sent by mail.
• Having your customers on a payment plan ensures their policy won’t be cancelled. Payment plans can be set up through MyACC for Business or by giving us a call on 0800 227 776 once the invoice has been received.
• For new customers please use the online CPX application form here.

 What you need to do

• It’s very important payment is made by the due date on CPX invoices to avoid your customers policy being cancelled. Cancellation will result in your customer reverting to a standard policy.
• Self-employed invoice changes (those customers not on CPX)
• One of the outcomes of last year's levy consultation was the decision to change the way we invoice self-employed customers. From 1 April 2019, we will now be invoicing customers in arrears rather than in advance.

Self-employed invoice changes (those customers not on CPX)

What you need to know

• Most self-employed customers will not receive an invoice in the 2019/2020 year.
• The next self-employed invoices will be sent in the 2020/2021 year (approx. July-August 2020).
• These invoices cover the 2019/2020 year and are calculated using the 2019/2020 year’s actual earnings filed from Inland Revenue.

 What you need to do

• Nothing unless your client is no longer in business. If they have ceased trading in the last year let us know as they may be due a refund.

DISCLAIMER No liability is assumed by Baker Tilly Staples Rodway for any losses suffered by any person relying directly or indirectly upon any article within this website. It is recommended that you consult your advisor before acting on this information.

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